Shipping

  1. Please be aware that all orders are shipped via Royal Mail using your selected service, and the estimated delivery times provided by Royal Mail apply once your order has been dispatched by us. Our dispatch process usually takes up to 3 working days, but during peak periods or holidays, it may occasionally be longer.
  2. For 1st Class fully tracked service, you can typically expect delivery within 2 working days from the dispatch date. If you opt for the 2nd Class fully tracked service, your order will typically be delivered within 3-5 working days from the day it is dispatched.
  3. Orders eligible for Free Shipping will be sent via 2nd Class delivery.
  4. Kindly note that the delivery timeframes presented by Royal Mail are purely estimations. There may be occasional delays within their systems, and regrettably, we are unable to provide compensation in such circumstances.
  5. Please take note that we reserve the right to change courier companies without prior notice to customers if the situation requires such a change.
  1. Should your order take longer than Royal Mails estimated timeframes to arrive we kindly ask you to wait for a period of 7 working days from the estimated delivery date of your order before contacting us.
  2. In the event that your order does not reach you within this timeframe, we recommend verifying your tracking number and contacting us promptly at support@scentsatno3.co.uk. Please include your order number in your email.
  3. We will then proceed to log your order as 'missing' with Royal Mail. Wherever possible, we will arrange for a replacement order to be dispatched.
  4. However, should the items from your original order be unavailable due to stock issues, rest assured that an automatic refund will be processed for those items.
  5. Your satisfaction is important to us, and we appreciate your patience as we work to ensure the timely delivery of your order. Rest assured, we will make every effort to resolve any delivery issues you encounter.
  1. To request an order cancellation, please reach out to us promptly at support@scentsatno3.co.uk, including your order reference number. Please be aware that our email communication is not monitored in real-time, and there is a possibility that your order may already be dispatched before we can process your request. If we are able to cancel your order, a 10% administrative fee will be deducted from your original order value, excluding postage and packaging costs.

  1. Delivery Information Update Reminder: To ensure a smooth delivery experience, please keep your delivery information up to date, as all orders are dispatched using Royal Mail's fully tracked service.
  2. Reviewing Tracking Information: In case you miss a delivery or encounter any issues, start by reviewing the provided tracking information. Royal Mail's delivery photos and GPS locator record the exact delivery location.
  3. Check with Family or Neighbours: If you can't locate your delivered order after checking the tracking details, consider that a family member or neighbour may have accepted the parcel on your behalf. We recommend reaching out to them before taking further action.
  4. Report Missing or Stolen Orders: If, despite your efforts, you still cannot locate your order, remember that you have a 14-day window from your scheduled delivery date to report it as missing or stolen. Please reach out to us via email and include your order reference number to initiate this process.
  5. Initiating Investigation Process: Our dedicated team will assist you in starting an investigation, which initially involves emailing you a Royal Mail declaration form to complete & submit direct to Royal Mail, please ensure to include our email address Support@scentsatno3.co.uk so that we receive an automatic notification from Royal Mail upon the submission of your form. This will enable us to promptly fulfil our role in their investigation process. Please be aware that Royal will not process any claims unless both parties complete and submit their respective forms.
  6. Investigation Timeline: After submitting all forms to Royal Mail, a comprehensive investigation will be initiated. Once Royal Mail concludes the investigation, they will inform us of the outcome, we will then share this information with you. Please be aware that this process may take on average 30 days. Kindly refrain from reaching out to us for updates during this period, as Royal Mail does not provide us with progress reports, and consequently, we won't be able to provide additional information.
  1. Upon dispatch, you may choose to have your order delivered to a secure location of your preference through Royal Mail. Please be aware that this option carries inherent risks, and we cannot assume responsibility for any missing or stolen items. Consequently, we are unable to offer replacements or refunds in such cases.

  1. Please be aware that we cannot assume responsibility for any address errors made during the order placement process. We strongly recommend reviewing your confirmation email, which will be sent to you once your order is placed. (Ensure you also check your spam/junk folders before reaching out to us, as emails may occasionally be filtered there.) If any errors are identified, please contact us immediately so we can make the necessary corrections. Please be aware that our email communication is not monitored in real-time, and there is a possibility that your order may already be dispatched before we can process your request.

  1. Regarding orders with incorrect address details, we offer two options: the customer can request a resent delivery at their expense, or we can issue a refund for the ordered products minus the initial postage fee. In cases of free delivery, an additional charge of £3.95/£4.95 will be applied.
  2. For orders returned to us due to non-collection from your depot or failure to arrange an alternative delivery after an unsuccessful delivery attempt, we will automatically process your refund within 28 days upon receiving the items back. This refund will deduct the original postage fee and include a 10% restocking/administration charge. Please note that all our orders are shipped using a fully tracked service, and it is your responsibility to track your order until its receipt.
  3. In the event that your order remains undelivered due to packaging or label damage during transit with Royal Mail, the order will be returned to us. We can only address issues related to non-delivery once we have received the order back. No replacements or refunds will be considered until we have confirmed receipt of your order.
  4. If Royal Mail's attempted delivery fails and no delivery card is left, our standard procedures and charges will still apply. It remains the customer's responsibility to monitor their order's tracking status until it is successfully received.
  5. Please be aware that if you encounter any other reasons for a failed delivery not covered above, we will follow our standard return and refund policies. It is essential to communicate any delivery issues promptly, and we will work to resolve them once the returned order is in our possession.

Returns

  1. While we understand the importance of customer satisfaction, as a small business, we regret to inform you that we are unable to provide free returns. However, we are committed to addressing any issues with faulty or damaged products promptly.
  2. In the unfortunate event that you receive a product that is faulty or damaged, please don't hesitate to contact us immediately. Include a clear picture of the damaged items in your message, and we will initiate the return process.
  3. Please Note: Unfortunately, we cannot provide refunds or replacements for wax bars that may have experienced breakage during transit.
  4. For a successful return, it's crucial to adhere to our guidelines. Please ensure that the items are returned in their original packaging. Failure to do so or inadequate packaging that leads to breakages will result in a refund not being issued. Please ensure that your returned items includes both your order number and customer details.
  5. Please be aware that if, upon inspection, the returned item is found to be in proper working condition, and the reported issue is due to misuse, the product will be returned to you at your expense, and no refund will be provided.
  6. To ease the return process, we offer reimbursement of postage costs for faulty or damaged products, up to a maximum of £3.45. Please retain proof of postage. For added security, we recommend using Royal Mail with a tracking number, as we cannot assume responsibility for lost packages during transit to our return address:

Return Address:
Unit 3
Mosses Gate Workshops
Gladys Street
Bolton
BL3 2QG

Refunds/Order Error

  1. Incomplete Order Report Process: If you receive an incomplete order, kindly initiate a resolution by emailing us. Ensure you attach a copy of your packing slip and the delivery label from your box, which displays the sealed weight at dispatch.
  2. Received Wrong Items? To address discrepancies between your order and the items received, please send us a photo of the items received. These claims must be submitted within 48 hours of order delivery.
  3. Verification and Resolution: Upon receiving the required information, we will cross-check it with our records. If we suspect an error or tampering during transit, we will send you a declaration form to complete. Please note that claims will only be considered with a fully completed form.
  4. Missing Items Refund: In the event that your claim is successful, we will issue a refund for the missing items. Your cooperation in providing the necessary information and completing the declaration form is essential for a swift resolution.
  5. Timely Resolution: It is important to report any missing items or order errors within 48 hours of receiving your order to ensure a prompt resolution process. We value your satisfaction and will work diligently to address any issues.

  1. Refund Process: Please note that all refund requests will be processed exclusively through email communication between you and our team.

2. Account Status Update: Kindly verify your bank account or credit card company for the latest refund processing status, as there may be a delay.

3. Need Further Assistance: If you've followed these instructions and haven't yet received your refund, please don't hesitate to contact our support team at: support@scentsatno3.co.uk.

Discount Code Reminder: Kindly note that refunds will not be available for unused discount codes. Our codes are single-use discounts, so please safeguard them for your upcoming orders.

Wax & Product Information

Our wax melt production process is a result of extensive experimentation and refinement. In our journey, which began in 2017, we rigorously tested numerous waxes and fragrance oils from various suppliers before arriving at the exceptional products we employ today.

We have carefully crafted a premium blend of the finest Mineral and Natural waxes, prioritising sustainability and quality. Our wax boasts remarkable qualities: it is biodegradable, non-toxic, promotes clean burning, and aligns with vegan and vegetarian principles. Notably, our wax formulation is entirely free of Palm and Animal products, and it holds USDA approval for use in food, cosmetics, and medical applications.

To ensure the utmost purity and environmental responsibility, we subject our chosen wax to modern, eco-friendly purification processes. Our commitment to quality is unwavering, with stringent quality control systems continually monitoring the excellence of our wax.

Through the harmonious combination of our carefully chosen wax and premium fragrance oils, we have achieved the production of high-quality wax melts designed to enhance your home experience. These melts reflect our dedication to sustainability, purity, and your enjoyment.

** Should any supply issues arise with our usual wax manufacturer, we retain the option to replace it with an equally high-quality alternative.

Our fragrances are our interpretation of a smell, created to deliver a scent reminiscent of the product name they represent.

Our products are not made by, endorsed by or in any way connected with any other brands.

CLP information is displayed on our products, while safety data sheets can be provided upon request.

Once you have finished burning your wax wait until the wax cools then gently place pressure on the side until the wax pops out or:

Use cotton wool balls or pads to soak up the wax then dispose of.

Never use sharp objects to try & remove the wax this can cause the burner to damage & could cause injury to yourself.

Scent Throw & Longevity

Unlock the Success Achieved by Thousands: Embrace Our Proven Guidelines and Join the Ranks of Our 5-Star Review Champions!

Type Of Wax Burner Being Used:

Navigating the Diverse World of Wax Burners: With varying price points and size options, choosing the perfect wax burner can be a perplexing task, often leading to mismatched melting setups.

Electric Burners

Optimal Heat for Enhanced Fragrance: Electric burners offer a range of heat settings and wattages. We recommend using a 40W burner to unlock the full potential of our wax, ensuring an immersive scent experience. Using lower wattages may hinder the wax's ability to reach its aromatic peak, leading to a less satisfying fragrance experience.

Please be aware that numerous wax sellers provide specialised wax burners under their own brand. These burners are specifically crafted to function with their unique wax formulations. Utilising these burners to melt our wax may yield minimal to no scent dispersion, as these devices may not reach the necessary temperature to unleash the full fragrance of our wax.

Tealight Burners

Tealight burners offer an exceptional option for fragrance enthusiasts seeking a robust scent diffusion experience. Their higher temperature compared to electric burners creates an intensified aroma release, making them the preferred choice for those who crave a powerful fragrance throw.

For this type of burner, we strongly recommend using 4-hour tealights. While you may come across 8-hour versions in the market, please be aware that these are intended for tealight holders, not wax burners. Using them in wax burners can pose a potential fire hazard in your home. Moreover, they tend to burn through the fragrance oil in the wax too quickly, leaving you with only hot wax in the dish. This will necessitate more frequent wax changes and ultimately lead to higher long-term expenses.

Always exercise caution when using tealight burners, as they involve an open flame in your home. Never leave them unattended.

Setting Up Your Burner In Your Chosen Room

Once you've acquired your burner, we understand your eagerness to embark on your fragrant journey. Nevertheless, it's crucial to contemplate its placement within your home and whether multiple burners are necessary. In spacious, open-plan areas, you may find that more than one burner is required. Ensure that burners are situated away from windows and drafty areas. For optimal results, consider positioning your burner at the room's central point to achieve an even distribution of fragrance throughout. Avoid placing it too low, too high, or beneath obstructions like bookshelves to maximize the aromatic experience.

How Often Should You Change Your Melts

Our melts are designed to maintain their fragrance until they naturally dissipate. Prior to making them available to our customers, we rigorously tested all our melt variations. Typically, when used with the appropriate setup,10 grams of wax can provide a lasting scent experience for 8-12 hours or the equivalent of 2-3 tealights. However, it's important to keep in mind that these durations serve as general guidelines, and various factors discussed in this article should be taken into account when assessing the longevity of your melts.

Fragrance oils are like fingerprints, each one crafted uniquely with distinct ingredients. As a result, the aroma's potency and projection will vary from scent to scent. There are no duplicates in the realm of fragrance, and some, due to their composition, exude a gentle and delicate presence, while others assert themselves with an impressive olfactory impact. Enhancing the strength of wax melts isn't simply a matter of increasing the fragrance oil quantity; it's the intricate scent notes within that govern the fragrance's intensity and endurance, in synergy with the chosen environment.

When refreshing your wax, take a moment to give your burner some TLC. Examine it closely for any tiny cracks that may have developed over time in the dish. Regularly clean the underside of the dish to prevent soot buildup, but do so gently without harsh chemicals. Make sure it's thoroughly dry before its next use. And remember, never mix fresh wax with the old; it diminishes the fragrance potency you desire.

I Want My Melts To Last Longer

By adhering to the aforementioned guidelines and ensuring the proper setup, you'll unlock the optimal performance of our wax. Keep in mind that each fragrance yields unique results; no two scents produce identical outcomes. If you've diligently followed our instructions and remain unsatisfied with your wax experience, it's possible that our product may not align with your preferences, and we sincerely appreciate you giving us a try.

Other Factors:

Exploring a variety of fragrances can help prevent 'scent familiarity' and keep your favourite aroma feeling fresh.

Far too frequently, it's tempting to point fingers at the product when we're dissatisfied with the outcomes. However, we take pride in our meticulous production processes, premium ingredients, and our impressive track record of customer satisfaction. Any concerns regarding the scent of our products are often linked to the specific setup and environment in which they are used. That's why we're committed to assisting and guiding our customers whenever issues arise. Reach out to us at support@scentsatno3.co.uk, and our dedicated team will gladly provide assistance and support.

Discount Codes & Website Offers

Discount Codes: Discount codes are provided to offer customers additional savings. If it is discovered that an individual has exploited this system, such as by using multiple email addresses to redeem one-time use discount codes, we retain the right to cancel orders without prior notification. Please note that if your order is placed without applying your code, we are unable to retroactively add it. However, you can save unused codes for future use on your next order with us.

Website Offers: For special promotion events, such as 'buy X, choose Y free,' it's crucial to apply these offers during your purchase. Please be aware that our email response times may not match our quick order processing. Unfortunately, if the promotion isn't applied during checkout, we won't be able to assist via email, as emails may not receive immediate attention due to our speedy order fulfilment. We kindly request that you review your order before proceeding to checkout to ensure you don't miss out on our fantastic deals.