1. All orders are shipped via Royal Mail using your selected service, and the estimated delivery times provided by Royal Mail apply once your order has been dispatched by us. Our dispatch process usually takes up to 1 working day, but during peak periods or holidays, it may occasionally be longer.
2. For 1st Class fully tracked service, you can typically expect delivery within 2 working days from the dispatch date. If you opt for the 2nd Class fully tracked service, your order will typically be delivered within 3 working days from the day it is dispatched.
3. Orders eligible for Free Shipping will be sent via 2nd Class delivery, however you do have the option to upgrade to 1st Class delivery at the checkout, this is a chargeable service & normal shipping costs will apply.
4. Kindly note that the delivery timeframes presented by Royal Mail are purely estimations. There may be occasional delays within their systems, and regrettably, we are unable to provide compensation in such circumstances.
5. Please take note that we reserve the right to change courier companies without prior notice to customers if the situation requires such a change.
6. To prevent any delivery issues, we prioritise using packaging that fits in your letterbox whenever feasible. However, if you have pets at home, please note that we cannot be held responsible if your parcel interacts with them.
7. When placing an order with us, you acknowledge and accept the use of a fully tracked delivery service. We bear no responsibility for your parcel if it is left unattended at your property in your absence. Upon receiving your dispatch email, you will find your Royal Mail tracking information included. This allows you to monitor your order's journey from dispatch to delivery. If you anticipate not being available to receive your parcel on the expected delivery date, please arrange an alternative solution through the Royal Mail app or website.

1. Should your order take longer than Royal Mails estimated timeframes to arrive we kindly ask you to wait for a period of 7 working days from the estimated delivery date of your order before contacting us.
2. In the event that your order does not reach you within this timeframe, we recommend verifying your tracking number and contacting us promptly at support@scentsatno3.co.uk. Please include your order number in your email.
3. We will then proceed to log your order as 'missing' with Royal Mail. Wherever possible, we will arrange for a replacement order to be dispatched.
4. However, should the items from your original order be unavailable due to stock issues, rest assured that an automatic refund will be processed for those items.
5. Your satisfaction is important to us, and we appreciate your patience as we work to ensure the timely delivery of your order. Rest assured, we will make every effort to resolve any delivery issues you encounter.

1. Delivery Information Update Reminder: To ensure a smooth delivery experience, please keep your delivery information up to date, as all orders are dispatched using Royal Mail's fully tracked service.
2. Reviewing Tracking Information: In case you miss a delivery or encounter any issues, start by reviewing the provided tracking information. Royal Mail's delivery photos and GPS locator record the exact delivery location.
3. Check with Family or Neighbours: If you can't locate your delivered order after checking the tracking details, consider that a family member or neighbour may have accepted the parcel on your behalf. We recommend reaching out to them before taking further action.
4. Report Missing or Stolen Orders: If, despite your efforts, you still cannot locate your order, remember that you have a 14-day window from your scheduled delivery date to report it as missing or stolen. Please reach out to us via email and include your order reference number to initiate this process.
5. Initiating Investigation Process: Our dedicated team will assist you in starting an investigation, which initially involves emailing you a Royal Mail declaration form to complete & submit direct to Royal Mail, please ensure to include our email address Support@scentsatno3.co.uk so that we receive an automatic notification from Royal Mail upon the submission of your form. This will enable us to promptly fulfil our role in their investigation process. Please be aware that Royal will not process any claims unless both parties complete and submit their respective forms.
6. Investigation Timeline: After submitting all forms to Royal Mail, a comprehensive investigation will be initiated. Once Royal Mail concludes the investigation, they will inform us of the outcome, we will then share this information with you. Please be aware that this process may take on average 30 days. Kindly refrain from reaching out to us for updates during this period, as Royal Mail does not provide us with progress reports, and consequently, we won't be able to provide additional information.

Upon dispatch, you may choose to have your order delivered to a secure location of your preference through Royal Mail. Please be aware that this option carries inherent risks, and we cannot assume responsibility for any missing or stolen items. Consequently, we are unable to offer replacements or refunds in such cases.

Please be aware that we cannot assume responsibility for any address errors made during the order placement process. We strongly recommend reviewing your confirmation email, which will be sent to you once your order is placed. (Ensure you also check your spam/junk folders before reaching out to us, as emails may occasionally be filtered there.) If any errors are identified, please contact us immediately so we can make the necessary corrections. Please be aware that our email communication is not monitored in real-time, and there is a possibility that your order may already be dispatched before we can process your request.

Once an order has been placed, it is not possible to cancel or amend the order. To ensure quick delivery, the order is processed once you have placed it. You can return the order within 14 days after receipt.

Regarding orders with incorrect address details, we offer two options: the customer can request a resent delivery at their expense, or we can issue a refund for the ordered products minus the initial postage fee. In cases of free delivery, an additional charge of £3.75/£4.95 will be applied.

Royal Mail typically will make two attempts to deliver your parcel. If both delivery attempts are unsuccessful, they will keep the parcel at their local depot for 18 days. During this time, it is your responsibility to arrange either a collection from the depot or a redelivery. If you do not take action within the 18-day holding period, the parcel will be returned to us. In this case, you are responsible for contacting us at support@scentsatno3.co.uk to arrange payment for Royal Mail’s additional shipping costs before we can resend your parcel. Please note that we will not be able to resend your parcel until these costs have been covered.

In the event that your order remains undelivered due to packaging or label damage during transit with Royal Mail, the order will be returned to us. We can only address issues related to non-delivery once we have received the order back. No replacements or refunds will be considered until we have confirmed receipt of your order.

If Royal Mail's attempted delivery fails and no delivery card is left, our standard procedures and charges will still apply. It remains the customer's responsibility to monitor their order's tracking status until it is successfully received.

Please be aware that if you encounter any other reasons for a failed delivery not covered above, we will follow our standard return and refund policies. It is essential to communicate any delivery issues promptly, and we will work to resolve them once the returned order is in our possession.

1. Incomplete Order Report Process: If you receive an incomplete order, kindly initiate a resolution by emailing us. Ensure you attach a copy of your packing slip and the delivery label from your box, which displays the sealed weight at dispatch.
2. Received Wrong Items? To address discrepancies between your order and the items received, please send us a photo of the items received. These claims must be submitted within 48 hours of order delivery.
3. Verification and Resolution: Upon receiving the required information, we will cross-check it with our records. If we suspect an error or tampering during transit, we will send you a declaration form to complete. Please note that claims will only be considered with a fully completed form.
4. Missing Items Refund: In the event that your claim is successful, we will issue a refund for the missing items. Your cooperation in providing the necessary information and completing the declaration form is essential for a swift resolution.
5. Timely Resolution: It is important to report any missing items or order errors within 48 hours of receiving your order to ensure a prompt resolution process. We value your satisfaction and will work diligently to address any issues.

1. While we understand the importance of customer satisfaction, as a small business, we regret to inform you that we are unable to provide free returns. However, we are committed to addressing any issues with faulty or damaged products promptly.
2. In the unfortunate event that you receive a product that is faulty or damaged, please don't hesitate to contact us immediately. Include a clear picture of the damaged items in your message, and we will initiate the return process.
3. Please Note: Unfortunately, we cannot provide refunds or replacements for wax bars that may have experienced breakage during transit.
4. For a successful return, it's crucial to adhere to our guidelines. Please ensure that the items are returned in their original packaging. Failure to do so or inadequate packaging that leads to breakages will result in a refund not being issued. Please ensure that your returned items includes both your order number and customer details.
5. Please be aware that if, upon inspection, the returned item is found to be in proper working condition, and the reported issue is due to misuse, the product will be returned to you at your expense, and no refund will be provided.
6. To ease the return process, we offer reimbursement of postage costs for faulty or damaged products, up to a maximum of £3.65. Please retain proof of postage. For added security, we recommend using Royal Mail with a tracking number, as we cannot assume responsibility for lost packages during transit to our return address:

Return Address:

Scents@No3
Unit 8, Burnden Works, Burnden Road, Bolton, BL3 2RB.

1. Refund Process: Please note that all refund requests will be processed exclusively through email communication between you and our team.
2. Account Status Update: Kindly verify your bank account or credit card company for the latest refund processing status, as there may be a delay.
3. Need Further Assistance: If you've followed these instructions and haven't yet received your refund, please don't hesitate to contact our support team at: support@scentsatno3.co.uk.
4. Discount Code Reminder: Kindly note that refunds will not be available for unused discount codes. Our codes are single-use discounts, so please safeguard them for your upcoming orders.

All brand names, trademarks, and copyrights mentioned are the exclusive property of their respective owners, manufacturers, and/or designers. The products offered by Scents@No3 are independent creations and are not associated with, endorsed by, or connected to the original brand holders in any way. Any references to brand names are made strictly for the purpose of comparison and to help customers identify the character and style of the fragrance. These are interpretations based on careful scent analysis and reproduction, and they are not intended to mislead consumers or imply any form of association with the original trademark owners. Scents@No3 fully respects the intellectual property rights of all brand holders and uses any referenced names solely for descriptive purposes in accordance with fair use principles.

CLP information is displayed on our products, while safety data sheets can be provided upon request.

Our wax melt production process is a result of extensive experimentation and refinement. In our journey, which began in 2017, we rigorously tested numerous waxes and fragrance oils from various suppliers before arriving at the exceptional products we employ today.

We have carefully crafted a premium blend of the finest Mineral and Natural waxes, prioritising sustainability and quality. Our wax boasts remarkable qualities: it is biodegradable, non-toxic, promotes clean burning, and aligns with vegan and vegetarian principles. Notably, our wax formulation is entirely free of Palm and Animal products, and it holds USDA approval for use in food, cosmetics, and medical applications.

To ensure the utmost purity and environmental responsibility, we subject our chosen wax to modern, eco-friendly purification processes. Our commitment to quality is unwavering, with stringent quality control systems continually monitoring the excellence of our wax.

Through the harmonious combination of our carefully chosen wax and premium fragrance oils, we have achieved the production of high-quality wax melts designed to enhance your home experience. These melts reflect our dedication to sustainability, purity, and your enjoyment.

** Should any supply issues arise with our usual wax manufacturer, we retain the option to replace it with an equally high-quality alternative.

Discount Codes: Discount codes are provided to offer customers additional savings. If it is discovered that an individual has exploited this system, such as by using multiple email addresses to redeem one-time use discount codes, we retain the right to cancel orders without prior notification or deduct points from your account to the value of the discount received. Please note that if your order is placed without applying your code, we are unable to retroactively add it. However, you can save unused codes for future use on your next order with us.

FREE GIFTS:

We love treating our customers to free gifts based on how much you spend! Different gifts are available at different spend levels, so the more you shop, the more you get. Just a quick heads-up: if you use a discount code at the checkout and your total spend drops below the required amount for a free gift, that gift won’t be included with your order. So make sure your final total still hits the mark to qualify for your gifts.

It is the customer's responsibility to ensure that any complimentary gifts offered are selected and added to the order at the time of purchase. If these free gifts are not chosen during the order process, we regret that we will be unable to include them with your order afterward or send them once your order has been received. Unfortunately, additions cannot be made once the order has been completed.

Website Offers: For special promotion events, such as 'buy X, choose Y free,' it's crucial to apply these offers during your purchase. Please be aware that our email response times may not match our quick order processing. Unfortunately, if the promotion isn't applied during checkout, we won't be able to assist via email, as emails may not receive immediate attention due to our speedy order fulfilment. We kindly request that you review your order before proceeding to checkout to ensure you don't miss out on our fantastic deals.

Stacking Discount Codes: Please note that multiple discount codes cannot be applied to individual items.

Using Discount Codes & Points Vouchers Sitewide: Discount codes & Points Vouchers are subject to exclusions and can only be applied to specific items.